Customer Service Specialist APPLY NOW

Ogden, UT
Product Team
usd / hour
Full time

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. This position manages incoming email (ticketing system), chats, returns and a audio transcriptions of voicemails.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Familiarity with Chat software, Shopify & Freshdesk is a plus


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