Liam & Co. gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Liam & Co. E-Gift Card) within 30 days from the date your order shipped. You can start your return here.
Liam & Co. offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped. You can start your exchange here. Exchanges will also be charged a flat $5.00 shipping fee that will be deducted from your Liam & Co. E-Gift Card.
Items damaged or defective may be returned by contacting customer service here within 3 DAYS of delivery.
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
- Made to order graphic tee's
- Gift Cards
- Face Masks
- Hair Accessories
- Mystery Bags
- Liquid product (i.e., hand sanitizer, body lotion, etc.),
- Items marked Final Sale
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
- If you have received a defective item, please contact customer care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
- The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
Ship Your Return
- Start your return process by clicking the Return Portal Link here.
- The cost of return shipping is a flat $5.00 for any number of items and will be deducted from your store credit (Liam & Co. E-Gift Card) if you use the return label provided by Liam & Co.
- You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request (provided during the return process in the return portal) for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.
- Shoe boxes (if sent in a shoe box, many of our shoes are now sent in bags to reduce waste and shipping cost) must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.
- Once we receive your return, we will refund the purchase amount to a Liam & Co. E-Gift Card sent to the email address used when placing your order.
- Please allow up to two weeks for your return to be processed.
How long does it take to process the return?
- Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.
How long does it take to receive my refund?
- Once you receive your email indicating your return has been processed, you can expect to receive your Liam & Co. E-Gift Card sent to your email address on file.
Is there a fee to return items?
- If you use our pre-paid return label, the cost of return shipping is $5.00 for any number of items and will be deducted from your store credit (Liam & Co. E-Gift Card). You may also choose to mail the item back using your own insured, trackable method.
How do I request a return label?
- Start your return process here to receive a return label.
Do you offer price adjustments?
- Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a Liam & Co. E-Gift Card ONLY.