Below is a list of answers to some of our most commonly asked questions about Liam & Co. We've been voted the best online boutique for a reason! From ship time to product sizing, we hope to save you time by having answers ready for some of the most commonly asked questions. If you still have questions, shoot us a message here.
FAQ's
What is your return policy?
Our standard return policy is 14 days. We will accept unopened, unworn, unwashed and otherwise unaltered items 14 days after you have received the item (per USPS tracking) for a full refund. If you would like to make a return, you can do so HERE.
**PLEASE NOTE** We do NOT accept returns on intimates, swimsuits, face masks, gift cards or SALE items.
You can view the full return policy here
Can I exchange an item?
We are unable to guarantee exchanges do to limited quantities and high volume. If you would like a different size or color, we recommend that you place a second order for the desired option and return the first order. If an item is sent back to us requesting an exchange and we do not have the requested item, we will issue store credit in the form of a Liam & Co. E-gift Card.
**Please note that we only allow 1 round of exchanges per order.
Pricing Policy
We are constantly working toward providing competitive pricing for our customers. We will periodically offer Limited-Time Sales, Extra Savings, 12-12 Sales, Flash Sales, Holiday Discounted Sales, Daily Deals, Outfit Of The Week or other similar promotions, which are time and date bound discounts while supplies last. Items purchased before the specific discount time periods are not eligible for price adjustments.
When will my order ship?
We ship out orders every day from our Utah warehouse by 3pm (MST- Utah/Denver) Monday - Thursday. Currently orders ship within 72 hours after the order is placed. Order processing times will vary depending on order volume, season, global trade issues, and inventory. We also ship orders from our international manufacturing facitilies, as such a single order may arrive in multiple packages and have multiple delivery dates.
As soon as your order is queued for shipping, we will send you an email to notify you and include your USPS tracking number.
We do not currently ship on weekends.
If you have placed an order during a sales event or over a holiday weekend, this might delay shipping, but we kind of love shipping things fast so unless we are snowed in we should be on it right away.
If you have not received a shipping notification, first check your spam or junk email folders, then chat in or shoot us an email at support@liamandcompany.com.
How long will it take to receive my order?
Most continental US states will receive packages within 1-4 days. We ship from Utah, USA so the closer to Utah, the sooner your package will arrive. You will receive a confirmation email with updated tracking information once your items have shipped.
Orders shipped from our international manufacturers may take additional time, as stated at checkout. Additionally, all pre-order items will require extra processing time as well."
Where do you ship from?
Liam & Co. is located in Ogden, UT USA. We are nestled just a stones throw from the beautiful Wasatch Mountain Range (part of the Rockies). Our 10,000 sqft shipping and distribution center currently ships out roughly 1,000+ orders daily. We ship all Utah-fulfilled packages via USPS (United States Postal Service).
Some items are shipped directly from our manufacturing partners from within the US as well as from international locations and may use a different shipping service, arrive in multiple packages and have different delivery dates.
Have a USPS tracking number? Track it HERE
A light mountain snow. This is the view from Liam & Co. Ogden warehouse. Those clouds!
What if my order is lost or stolen?
Liam & Co. is not responsible for lost, stolen, or damaged packages.
What countries do you ship to?
Currently we ship to all US states and territories and Canada. We are working on offering our products to the rest of the world. If you'd like to help speed that process up, tell your international friends about Liam & Co. :)
**Please note that while we ship to Canada, currently we are not able to provide RETURN SHIPPING labels from Canada to the US.
Where are your products made?
As a boutique, we spend a significant amount of time sourcing and curating products from high-quality manufactures from the USA, Cambodia, India and China. Our current inventory is approximately 65% USA made products with the balance sourced from a number of countries. For specific product origins, see the product listing or feel free to chat or email us at support@liamandcompany.com.
I placed an order, but did not receive an order confirmation. What should I do?
The order confirmation email is automatically sent out after an order is placed. Some possible reasons you may not have received one are misspelled email address or the email went to your junk or spam folders. If you have ruled out those options, feel free to chat or email us with the name you used to place the order and we'll get an order confirmation email sent to you. Email us at support@liamandcompany.com
What does Pre-Order mean?
Pre-orders mean the item isn’t currently in stock at our UT warehouse. These orders ship directly from our overseas manufacturer. To avoid overseas shipping, please do not purchase pre-order items.
What is your product sizing? Size chart?
As a boutique, we source products from multiple manufacturers. Each one with their own idea of what "medium" is. This can certainly be difficult to know what size to order. We measure each product before it goes on our site as well as include a small chart to give you an idea of how the item fits. If you find an item that does not have sizing information, feel free to chat at the bottom right corner of this page or email us at support@liamandcompany.com.
Sizing information on product pages. Here you can the the Fit Guide and exact product measurements. There is also a general size chart above the size and color options on each product page.
Coupon Codes/Usage
Combining Coupon Codes
Some coupon codes are eligible to combine and will automatically do so at checkout.
I forgot to apply a coupon code to my purchase.
If you forgot to apply a coupon code, and there was no other sale or discount on your order, please send an email to support@liamandcompany.com within 24 hours and request the price adjustment.