Frequently Asked Questions (FAQ's)
Below is a list of answers to some of our most commonly asked questions about Liam & Co. We've been voted the best online boutique for a reason! From ship time to product sizing, we've attempted to save you time by having answers ready for some of the most commonly asked questions. If you still have questions, shoot us a message here.
What is your return policy?
Our standard return policy is 14 days. We will accept unopened, unworn, unwashed and otherwise unaltered items 14 days after you have received the item (per USPS tracking). If you would like to make a return, you can do so HERE.
**PLEASE NOTE** We do NOT accept returns on swimsuits, face masks, gift cards or SALE items.
Can I exchange an item?
We are unable to guarantee exchanges do to limited quantities and high volume. If you would like a different size or color, we recommend that you place a second order for the desired option and return the first order. If an item is sent back to us requesting an exchange and we do not have the requested item, we will issue a refund back to the card used for purchase.
When will my order ship?
We take a lot of pride in our fast shipping. Our promise to you is that we will ship out orders every day by 3pm (MST- Utah/Denver) Monday - Friday. We do not currently ship on weekends. If you have placed an order during a sales event or over a holiday weekend, this might delay shipping, but we kind of love shipping things fast so unless we are snowed in we should be on it right away. If you have not received a shipping notification, first check your spam or junk email folders, then chat in or shoot us an email at email@example.com.
How long will it take to receive my order?
All orders are processed and shipped by 3pm daily (MST) unless otherwise notified. Most continental US states will receive packages within 1-4 days. We ship from Utah, USA so the closer to Utah, the sooner your package will arrive. You will receive a confirmation email with updated tracking information once your items have shipped.
Where do you ship from?
Liam & Co. is located in Ogden, UT USA. We are nestled just a stones throw from the beautiful Wasatch Mountain Range (part of the Rockies). Our 10,000 sqft shipping and distribution center currently ships out roughly 1,000+ orders daily. We ship ALL packages via USPS (United States Postal Service). Have a tracking number? Track it HERE
A light mountain snow. This is the view from Liam & Co. Ogden warehouse. Those clouds!
What if my order is lost or stolen?
Liam & Co. is not responsible for lost, stolen, or damaged packages. To help you with these issues, Liam & Co. offers Guardia 1 Insurance which covers your order 100% if it gets lost, stolen, or damaged. You can choose to add it to your order at checkout. See Insurance info below.
What countries do you ship to?
Currently we ship to all US states and territories and Canada. We are working on offering our products to the rest of the world. If you'd like to help speed that process up, tell your international friends about Liam & Co. :)
Where are your products made?
As a boutique, we spend a significant amount of time sourcing and curating products from high-quality manufactures from the USA, Cambodia, India and China. Our current inventory is approximately 65% USA made products with the balance sourced from a number of countries. For specific product origins, see the product listing or feel free to chat or email us at firstname.lastname@example.org.
I placed an order, but did not receive an order confirmation. What should I do?
The order confirmation email is automatically sent out after an order is placed. Some possible reasons you may not have received one are misspelled email address or the email went to your junk or spam folders. If you have ruled out those options, feel free to chat or email us with the name you used to place the order and we'll get an order confirmation email sent to you. Email us at email@example.com
What is your product sizing? Size chart?
As a boutique, we source products from multiple manufacturers. Each one with their own idea of what "medium" is. This can certainly be difficult to know what size to order. We measure each product before it goes on our site as well as include a small chart to give you an idea of how the item fits. If you find an item that does not have sizing information, feel free to chat at the bottom right corner of this page or email us at firstname.lastname@example.org.
Sizing information on product pages. Here you can the the Fit Guide and exact product measurements. There is also a general size chart above the size and color options on each product page.
Combining Coupon Codes
Coupon codes cannot be combined with other offers. We are not able to allow more than one coupon code at a time per order.
I forgot to apply a coupon code to my purchase.
f you forgot to apply a coupon code, and there was no other sale or discount on your order, please send an email to email@example.com within 24 hours and request the price adjustment.
Guardia 1 Order Warranty
What is Guardia 1 Package Warranty?
Liam & Co. is not responsible for lost, stolen, or damaged packages. Guardia 1 Insurance covers your order 100% if it gets lost, stolen, or damaged. You can choose to add it to your order at checkout.
How do I file a claim for my lost, stole or damaged package?
Open your email from Guardia 1. In the email, copy your Liam & Co. Order # as you will need it to file the claim. Click here to file a claim: https://guardia1.com/submit-a-case/
How does Guardia 1 reimburse me?
Route will process your refund or reorder.